An AI agent that picks up ServiceNow tickets, cross-checks Zabbix, talks to the employee in Arabic, and resolves issues before they reach an L2 engineer — with a tamper-evident audit trail.
Now · New ticket from ServiceNow: “Teams won't open”
Now · New ticket from ServiceNow: “Teams won't open”
Two operators started at 09:00 on the same five tasks. Both stopwatches are live. Watch the gap open.
The agent listens to ServiceNow webhooks and pulls the employee + device context from CMDB.
Nora triages every ticket and routes it to the right specialist (network, endpoint, identity, email, apps, storage, telecom, or security), each with a domain-specific knowledge base.
Triage Agent
“Hi, I'm Nora. I'll route you to the right specialist”
Faisal· Network Agent→ Escalates to: L2 Network
The internet is super slow today, nothing loads
Six questions every IT manager asks before trusting an AI agent, six answers, each backed by live evidence.
Connects directly to ServiceNow, Zabbix, CMDB, and email. Real reads and writes, not theatrics.
Before OpsCalm, half our L1 day went to password resets and VPN tickets. Today the agent handles 70% of them on its own, and our engineers focus on work that actually deserves a human.
Sign in as an operator and watch the agent pick up a real ticket, verify it, and resolve it in under 10 seconds.
